Komaks Ltd.

Warranty conditions of the products sold by Komaks LTD to
international customers / companies/

Warranty Period for all brand new items is limited to 12 months unless
otherwise specified. This means that Komaks will provide warranty service
without charge during the 12 months of the warranty period if all the below
conditions are met.
Be sure to retain your proof of purchase / invoice, file with serial numbers,
waybill/ and packing material with its original accessories. They might be
required to receive warranty service.


1. Warranty period and coverage:

1.1 The warranty starts from the date when Invoice is issued or when the stocks are delivered to the Customer, if the second is more than 45 days after issuing the Invoice.

1.2 If the products are new, they might have valid international warranty from manufacturer. In case, for some reason the official service centre of the specific country refuses to cover the warranty although it is international or there is not a service centre, the Supplier ( Komaks) agrees to cover 1 year warranty. The service centre of Komaks could also service devices out of warranty purchased from Komaks against a fee. In this case the transport costs of the return of the product is due by the Customer.

1.3 The service center of Komaks LTD is situated at:

Komaks LTD
5,General Vladimir Vazov STR
South industrial zone
Burgas 8000
And all RMA devices should be sent there.

2. When there is a claim and a product has to be returned to Komaks for service, it must travel with correctly filled RMA form, the invoice confirming the deal and the waybill in order to track the delivery and schedule it with our warehouse/service. All documents must be sent to [email protected] with copy to the corresponding sales manager with latest date- the day they are shipped to Komaks. There is an official RMA form sent by sales representative of Komaks or uploaded on its website order.komaks.com . The RMA form should be filled by the Customer or it’s employee duly and with all available detailed information regarding the technical problem. The RMA device should be sent for repair after the approval by the sales representative. Komaks has the right to refuse the warranty of devices which has not approved for sending.

2.1 In case warranty is international, the Supplier do not cover any shipping expenses since the product is repaired in an official service centre of the respective country. In cases when the warranty is covered by Supplier the transport cost is shared. Customer pays transport to Supplier’s repair service centre and Supplier pays the repair expenses and transport cost when returning back the product/s. 2.2 Supplier shall ensure shipment of goods claimed under warranty within 45 days from the date of receiving of the damaged goods. Otherwise, the Supplier is entitled to issue a credit note latest to 10 days from the expiry of the period of 45 days. If the returned goods cannot be repaired, they are replaced with new product. Only if they can’t be repaired within the 45 days period and can’t be replaced, a credit noted will be issued to the amount of the same. Note that in some cases the customer has to issue an invoice to the amount of the RMA device. The non- working device remains property of Komaks LTD.

2.3 Warranty is between Komaks Ltd. and its Customer ( the company mentioned on the sales invoice) not to end customer, therefore it is not needed the packages to include warranty cards. In most cases there are such, but they are not filled in since the warranty terms are agreed in advance between the two companies. Warranty cards are in English.

3. Other special arrangements:

3.1 Documents issued by Supplier and/or Customer must be in compliance with valid legal, accounting and tax regulations.

3.2 The Customer has the right to ask the Supplier for information about the repair process , the repair operations and the repair parts changed. The Credit Note must be issued by the Supplier no later than 45 days after receiving the product in Komaks warehouse and after the service technics conclude that the goods cannot be repaired or replaced.

4. Other terms and conditions beyond above stated scope. In order to have the full support of Komaks during the warranty period, the following terms must be completed from both sides:

4.1 As stated in the previous rows of these Warranty conditions Komaks is obligated to repair and send the product in 45 days of the date it was received in our warehouse and the RMA form should be updated with the status of the service.

4.2 All documents regarding Warranty Agreements, RMA cases, Credit Note requests or Invoices have to be written in English and sent over mail.

4.3 Warranty is covered if there is a hardware problem related to factory fault such as: faulty HDD, Screen, other parts etc.. and there are no signs that the computer has been manipulated and clients tried to repair it themselves. Warranty is not accepted if there are visible signs that the laptop has been dropped, there is spilled liquid on the keyboard, mechanically broken parts from the body of the laptop due to dropping or pressing Software problems are also not covered by warranty.

The Komaks service centre Is not responsible for the following:

I. uninterrupted or error-free operation of a product or Service; loss of, or damage to, your data;

II. any software programs, whether provided with a product or installed subsequently;

III. failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information materials;

IV. damage caused by a non-authorized service provider,failure of, or damage caused by, any third party products;

V. products or parts from other service centres with an altered identification label or from which the identification label has been removed; or

VI. any pre-existing defects in your product that occurred on or before the date of this Agreement. It is Customer’s responsibility to backup all his data or to protect his data accordingly before sending the product also to remove the password of the Windows’s welcome screen.